This verifiable package includes the following topics:

Please note: After registration, courses from this CPD package will appear in THRIVE within one (1) hour. Thank you for your patience.

Important Information

Accessing the course

•  After registering, you’ll access this topic through our online learning platform, THRIVE. Once logged in, the course will appear on your homepage. In some cases, this can take up to one (1) hour after registration.

Progress tracking

•  Your progress is automatically saved, allowing you to pause and resume the course at any time.

Completion Requirements

•  To be marked completed for the topic, you must finish all required questions, activities, and tasks within the online course.

Recording your CPD

•  After completing the topic, please allow up to 12 hours for your completion to appear in your CPD logbook. Your completion will be reported to the Real Estate Authority on the 10th of each month.

Getting your Verifiable Training Certificate
Once you've completed your 10 Verifiable CPD hours with REINZ, you’ll be able to download your Verifiable Training Certificate by following the steps below -

1. Login to your account on the REINZ website
2. Go to ‘My Profile’
3. Find your certificate in the ‘My CPD’ section

If you have any queries, please do not hesitate to reach out to us at [email protected] or ring us on 0800 473 469.

Overview of topics:

• identify various risks associated with use of AI technology, digital signatures, messaging apps, marketing, and online tools such as property appraisals. 
• understand their legal, ethical, regulatory, and professional obligations when using digital technology.
• describe their agency’s policies and procedures relating to use of digital technology. 
• understand how to ensure proper record-keeping using technology and what responsibilities they have in this area, including the risks associated with deleting and editing messages or failing to maintain proper documentation.
• describe potential data privacy and confidentiality issues, particularly if adding confidential or personal information into open AI tools.
• understand the risks and issues in digital marketing, including the use of Generative AI in creating promotional materials, and the ethical considerations that come with them.
• know the principles to apply as technology continues to evolve, especially around the careful and informed use of new tools like Generative AI.

• the purpose of the Code of Conduct.
• the rules of the Code of Conduct. 
• how the Code of Conduct applies when carrying out real estate agency work, with practical examples.
• the standard of professional competence and conduct required of a licensee 
• the benefits and protections offered by the Code of Conduct for licensees and consumers.
• processes to address breaches of the rules.

• explain key terms relating to GST
• explain key taxation legislation around land transactions
• explain some potential GST issues related to land transactions
• explain the documentation required around GST in real estate interactions and transactions.

• explain the principles of the Health and Safety at Work Act 2015 (HSWA) 
• understand how the HSWA principles apply to real estate work
• explain who a person conducting a business or undertaking (PCBU) is under HSWA 
• understand the duties and responsibilities of an officer of a PCBU 
• understand how overlapping duties work and how they apply in the licensee context
• identify potential risks and hazards of working in real estate and how to mitigate these
• describe what situational safety is and how to eliminate or manage risks
• understand the importance of having and complying with agency health and safety policies and procedures

• the nature of a complaint
• obligations for dealing with complaints
• a robust internal agency complaint process
• what to do when a complaint has been made against you
• how to respond appropriately and professionally to a complaint
• the REA complaint process and your obligations
• the importance of keeping records and ensuring high standards and quality service.

• state where you must display your agency details and confirmation of licensing
• explain when you are allowed to offer or market a property
• describe the rules that set out advertising, marketing and price
• explain the importance of client confidentiality and disclosing defects about a property
• describe the implications of the Fair Trading Act 1986 for licensees
• explain disclosure obligations for properties sold ‘as is/where is’.

At the end of this topic, you will be able to explain key aspects of several pieces of primary and secondary legislation relevant to real estate wok including:

• council bylaws and implications for licensees
• the Privacy Act and implications for licensees 
• the Overseas Investment Act and implications for licensees
• the Fair Trading Act and the implications for licensees
• the Contracts and Commercial Law Act.

• the types of property ownership that differ from standard freehold and fee simple (including unit titles, cross leases, company share titles) and will have an understanding of the differences
• key aspects of the Unit Titles Act 2010
• key aspects of the Property Law Act 2007
• how to apply the legislation to real estate agency work
• how to communicate key aspects around unit titles and property law to customers
• the importance of advising parties to seek legal advice
• how to identify potential risks and issues.