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2024 Verifiable: Dealing with customers and clients fairly

2024 Verifiable: Dealing with customers and clients fairly

Mandatory Topic: Dealing with customers and clients fairly

CPD Hours = 1 Verifiable Hour

Course Information:

  • why fairness is important in the real estate context;
  • the concepts of diversity, equity, equality and inclusion;
  • diversity in Aotearoa New Zealand;
  • how to treat clients and customers from diverse backgrounds fairly;
  • the types of complaints and enquiries made to REA alleging unfair conduct.

Important - Please read:

Accessing and Launching the Course:

  • After registering and purchasing the course, you can access your course by going to your Learning Hub (you can find this under ‘Education & events’ tab on the REINZ website).
  • Once in the Learning Hub, click on ‘View My Courses, here you can find all of the online courses you have in progress or not started.

Progress Tracking:

  • Your progress is automatically saved. You can pause and resume whenever it suits you.

Completion Requirements:

  • Ensure you finish all questions and activities within the online course to be marked as completed. Complete all modules online for the overall course completion.

Recording Completion:

  • After finishing a topic, wait for up to 12 hours for the completion to be added to your CPD logbook.
  • Your completion will be reported to the REA (Real Estate Authority) on the 10th of each month.

Verifiable Training Certificate:

  • Once you've completed all 10 hours with REINZ, you can download your Verifiable Training Certificate. You can download this in your profile under 'My CPD' on the REINZ website.
Friday, 01 March 2024 to
Tuesday, 31 December 2024
9:00 am
Member: $38.00; Non-member: $45.00
1 Verifiable CPD Hours