In The Know - Property Management
17 April 2019
Find all the Property Management information on this page or go back to In The Know
REINZ and Skills are excited to offer the Residential Property Management Qualification
REINZ and Skills are working together to offer a programme that will arm you with the knowledge, tools, tips and tricks of the trade to help you become a successful property manager with a great reputation.
Sign up before 31 May 2019 and pay only $1,499+gst per member, instead of $1,599+gst.
Check out the flier for more information
Resolving complaints in a positive manner
Part of being involved in business means that from time to time you will receive complaints. It’s important that your property management team understand the process when a complaint is received.
Property managers should feel they can discuss the complaint/potential complaint with their managers in the first instance. It’s important to have all the facts and for the property manager to feel they can give their version of events.
A follow up call from the manager to the complainant is then recommended. Keep in mind one of the best skills we have is to listen and remain professional in all interactions. We need to be mindful that people all have different personalities and trigger points.
REINZ is developing a complaints procedure guide for property managers and has an advice helpline available - 09 359 5456.
The REINZ Code of Practice for Residential Property Management notes that REINZ members are committed to developing and enhancing the real estate industry by providing excellence in customer care and upholding standards of practice that are open, ethical and honest.
The old saying, “An apology goes a long way”, is still very relevant in today's business environment.
Case Update: Costly cleaning
The issue in this case was whether the tenant’s cleaning of the deck amounted to careless damage.
Facts: The tenants decided to water blast the 160 metre Kwila deck at the premises. They did not seek approval from the landlord and did not test on a smaller area prior to water blasting the entire deck. Damage had been done and the landlord applied for compensation for the damage caused to the deck by the tenants.
Damage: The law states that when a landlord has insurance, a tenant is not liable for repairs unless the damage was intentional or carelessly caused. The damage must be more than fair wear and tear and must have occurred during the tenancy.
The landlord’s insurance did not cover damage caused by cleaning and therefore the tenants were not protected. The tenants acknowledged that they had been careless.
Finding: The Tenancy Tribunal found that the damage was more than fair wear and tear. The tenants were accordingly made to pay $8,572.10 for the repairs.
You can find the full decision here.
2019 RPM Conference - Thriving in Changing Times
Friday 2 August, Hilton Hotel Auckland
This not-to-be missed Property Management Conference is hosted by Simon McKinney and filled with a great line-up of speakers such as Lisa O’Neil, Dr Annette Beautrais, Steve Watson, Lisa Gerrard and Sheree Nicholas.
Breakout sessions will be available for Property Managers, Business Owners and Administrators.
Registration includes Cocktail Networking Drinks where the winner of the ‘2019 Recognition of Contribution to the Property Management Industry’ will be announced.
REINZ Residential Rental Review
The March Residential Rental Review is now available from REINZ.
